Prior Products Promotion Windows & Doors Installers
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Prior Products Privacy Policy  

This Privacy Policy describes how your personal information is collected, used, and shared when you visit this site

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

● “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

● “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

● “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

 

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:

 

01789 720 222

sales@priorproducts.co.uk

Bird Industrial Park Station Road,

Long Marston 

Stratford Upon Avon

Warwickshire 

CV37 8RP


Terms & Conditions (Retail)

Prior Products Ltd. Terms and Conditions - April 2023


  1. This agreement is binding for both parties and cannot be cancelled unless under conditions specified in points 2 and 3.
  2. If a customer wishes to terminate the agreement after a 7-day cooling-off phase, Prior Products Ltd. may, at its discretion, approve the cancellation if compensated by the customer for any incurred costs up until the termination date.
  3. The company may annul the agreement if, after reviewing a Surveyor's report and consulting with the customer, the company's technical staff concludes that satisfactory installation is unfeasible or the agreement does not reflect the actual work requirements.
  4. Payment for products is due upon delivery. For supply and installation, full payment or account balance is due upon completion. Issues like broken glass or damaged handles will be addressed under the warranty and cannot be reasons for withholding payment, unless previously agreed.
  5. The company can levy a 5% monthly interest on any remaining balance post-installation.
  6. Delivery time is approximated during order placement, and while the company strives to adhere to it, no compensation will be provided for delays or extended installations.
  7. The customer must accept delivery or enable installation once informed of product readiness. If no appointment is made within 28 days, the remaining purchase cost becomes due with interest accrued as per point 5.
  8. Post-delivery and pre-installation, product safety is the customer's responsibility. The company isn't liable for damage due to weather extremes.
  9. The company assures free repairs or replacements for faulty products caused by material or construction defects within a 10-year period from installation, excluding items in point 10. Claims must be written and within the warranty. Locking mechanisms, hinges, and metal moving parts have a 5-year guarantee. Cosmetic wear on handles is excluded from the warranty.


Warranty details:


a) Glass, roofline products, and woodgrain effect composite doors have a 5-year warranty.

b) Garage doors come with a 2-year warranty. Replacement parts and repairs have a 6-month guarantee.

c) Glass units with cat flaps have no warranty.

d) PVCu Woodgrain Effect panels have a 1-year warranty.

e) Handles, letterboxes, door knockers, locks, and related hardware have a 2-year warranty.


  1. No assurances are provided that our installations will eliminate condensation. For causes of condensation, refer to this link.
  2. All glass is of commercial standard; imperfections are only guaranteed by the glass manufacturer.
  3. Warranty applies to the contract's named customer. Transferring the warranty to a new property owner requires written notification and reduces its validity to 6 years from the installation date.
  4. Showroom samples demonstrate product quality and appearance. The company, aiming for continuous improvement, might modify products without prior notice. The company isn't responsible for pre-existing structural defects and may charge extra for unforeseen installation complexities.
  5. Customers are responsible for curtain and blind removal. Reusing existing windows or doors isn't guaranteed.
  6. Assembled frame dimensions might deviate ±3mm from surveyed sizes at 20°C, or ±4mm for frames with three or more joints.
  7. Pricing for new timber doesn't cover primer for softwood or preservative stain for hardwood.
  8. The company's liability is limited to the contract price and doesn't cover indirect damages resulting from product manufacturing or installation.
  9. Any damages during installation will be rectified by the company.


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